Americas and ResearchSoft offices
Customer & Account Support -- 8:00 AM to 6:00 PM Eastern, GMT - 5, Monday - Friday
Technical Support -- 9 AM - 8 PM Eastern, GMT - 5, Monday - Friday
Office closures:
January 1 New Year
January 21 Martin Luther King’s Birthday
February 18 President’s Day
May 26 Memorial Day
July 4 Independence Day
September 1 Labor Day
November 27-28 Thanksgiving
December 25-26 Christmas
Europe, Middle East, Africa
Customer & Account Support -- 9 AM - 5 PM GMT, Monday – Friday
Technical Support -- 8 AM - 5 PM GMT, Monday – Friday
Office closures:
January 1 New Year
March 21 Good Friday
March 24 Easter Monday
May 5 May Day Holiday
May 26 Spring Bank Holiday
August 25 Late Summer Bank Holiday
December 25 Christmas
December 26 Boxing Day
Japan
All Support -- 9:30 AM - 6:00 PM GMT + 9, Monday – Friday
Office closures:
January 1-3 New Year
January 14 Adults' Day
February 11 Nation's Foundation Day
March 20 Equinox of Spring
April 29 Showa Day
May 3 Constitution Day
May 4 Greenery Day
May 5 Children's Day
May 6 National Holiday
July 21 Marine Day
September 15 Respect for Aged Day
September 23 Equinox of Autumn
October 13 Health Sports Day
November 3 Culture Day
November 23-24 Labor Thanksgiving Day
December 23 Emperor's Birthday
December 31 New Year’s Eve
France
Customer & Account Support -- 9:00 AM to 5:00 PM, GMT + 1, Monday to Friday
Office closures:
January 1 New Year
March 24 Easter Monday
May 1 Labour Day - Ascension Day
May 8 1945 Victory Day
July 14 Bastille Day
August 15 Assumption
November 1 All Saints' Day
November 11 Remembrance Day
December 25 Christmas
Australia
All Support -- 9:00 AM - 6:00 PM GMT + 9, Monday - Friday
Office closures:
January 1 New Year
January 28 Australia Day
March 21-23 Easter
April 9 Easter Monday
April 25 Anzac Day
June 9 Queen's Birthday
August 4 Bank Holiday
October 6 Labour Day
December 25 Christmas
December 26 Boxing Day
China
All Support -- 9:00 AM - 6:00 PM GMT + 8, Monday - Friday
Office closures:
January 1 New Year
February 7-13 Lunar New Year
May 1-7 Labour Day
October 1-7 National Day
India
Technical Support -- 8:00 AM - 5:00 PM GMT + 5.5, Monday - Friday
Office closures:
January 1 New Year
January 15 Pongai
March 21 Good Friday
May 1 May Day
August 15 Independence Day
September 3 Vinayaka Chathurthi
October 2 Gandhi Jayanthi
October 8 Ayudha Puja
October 27 Deepavali
December 25 Christmas
Korea
All Support -- 9:00 AM - 6:00 PM GMT + 9, Monday - Friday
Office closures:
January 1 New Year
February 6-7 Lunar New Year
March 1 Independence Movement Day
April 5 Arbor Day
May 1 Labor day
May 5 Children's Day
May 12 Buddha's Birthday
June 6 Memorial Day
July 17 Constitution Day
August 15 Independence Day of Korea
September 13-15 Harvest Festival
October 3 National Foundation Day
December 25 Christmas
Singapore
Customer & Account Support -- 9 AM - 6:00 PM, GMT + 8, Monday – Friday
Office closures:
January 1 New Year
February 7-8 Lunar New Year
March 21 Good Friday
May 1 Labour Day
May 19 Vesak Day
August 9 National Day
October 1 Hari Raya Puasa
October 28 Diwali or Deepavali
December 8 Hari Raya Haji
December 25 Christmas
Taiwan
Customer & Account Support -- 9:00 AM - 6:00 PM GMT + 9, Monday - Friday
Office closures:
January 1-3 Founding of Republic of China and New Year
February 7-9 Chinese New Year
February 28 Peace Memorial Day
April 5 Tomb-Sweeping Day
May 1 Labour Day
May 5 Dragon Boat Festival
September 15 Mid-autumn Moon Festival
October 10 National Day
